The year 2025 will see a continued maturation of generative artificial intelligence, or genAI, use in business – moving past the hype cycle and into genuine use cases which solve problems.
Many businesses are already exploring how genAI can help them with customer services, the automation of invoice processing, reconciliation and accounts payable, and that will continue to accelerate in the new year.
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Growth in the digital assets and tokenisation space in 2025 is also likely to continue. What we have seen over the last few years in this sector is a moving away from a concept to commercialised production, and we can see that increasing in 2025 across the Asia-Pacific region.
The year 2025 looms as another exciting one for businesses, with persistent inflation and geopolitical change creating a landscape of uncertainty and opportunity in the Asia-Pacific region.
The increasing speed of digitisation, dawn of the real-time economy, and shifting supply chains all also have a role to play in shaping the macroeconomic environment.
At ANZ Institutional, we know businesses are looking to position themselves to take advantage of these trends.
As part of our Outlook 2025 series, we’re asking our subject-matter experts to provide insights into a range of complex areas from across close to 30 markets – helping you better understand how you can prepare for the new year. We’ll be sharing the responses over the coming weeks.
Central banks such as the Reserve Bank of Australia, the Monetary Authority of Singapore and the Hong Kong Monetary Authority are all working on various aspects of digital currencies.
Banks such as ANZ are working on specific commercial use cases for customers. As the sector invests more in the space in 2025 and beyond, operations will become faster, more transparent, and end-user products will improve.
Businesses can prepare for this shift now by ensuring they are investing in the right areas, and seeking their right expertise from their banks.
Hari Janakiraman is Head of Industry & Innovation, Transaction Banking, ANZ
